About us

Who we are

Carrington Dean is one of the UK’s longest-established debt advice and solutions companies. Founded in 2001 and based in Glasgow, Carrington Dean has helped over 35,000 people with their debt over the years.

  • We are the largest independent provider of debt solutions in Scotland
  • The first Scottish debt solutions company to be authorised by the Financial Conduct Authority (FCA).
  • At the forefront of innovation. We have actively developed a digital case-management system, freeing up more time for our team to support customers.

In 2017, Carrington Dean became part of the Creditfix group – the UK’s largest provider of debt solutions. Together, we hope to offer help to even more people and continue to deliver professional, personalised service to anyone struggling with debt.

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Our goal

To provide expert debt advice and support to people across Scotland.

We’re taught from a young age that talking about money isn’t something to be done openly. It’s the same with debt.

We believe that it is this attitude that stops people from seeking help and advice about their money worries and encourages those struggling to stick their heads in the sand.

It’s time for that to change.

We appreciate that being open about debt isn’t easy, but only by starting the conversation surrounding money issues can we help break down barriers between you and the help you need.

Debt doesn’t discriminate – it’s something that affects people from all walks of life. As Scotland’s debt specialists we believe that everyone should have access to confidential debt advice, and we see it as our job to make sure this is readily available.

Our core values

Carrington Dean isn’t just like any other debt solutions firm. We hold ourselves to three strict values that place our clients firmly at the heart of our business.

Dynamic

In order to continue to best serve our clients we need to look to the future and that means continually evolving.

Empathetic

Empathy is integral to our business as our staff offer a compassionate ear for clients at a time when they need it most.

Committed

We’re committed to continually offering customers the best possible service, no matter what stage they’re at.

Our Charity Work

Each year Carrington Dean nominates a Scottish charity as our official charity partner and this year we’re thrilled to pledge our support to the Glasgow Children’s Hospital Charity (GCHC).

As Scotland’s largest independent debt help organisation we are fortunate to be in a position to champion such a respected local cause and are delighted to be able to introduce thousands of people to services available which they may not have been aware of.

From getting on our bikes to taking on the mighty Kilt Walk and everything in-between we have an action-packed events calendar lined up for the year as we push towards raising as much money as possible for the remarkable organisation.

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Financial Inclusion Service

When faced with the reality of caring for a youngster in hospital, everyday tasks that would typically come as second nature are understandably often forgotten about.

The Financial Inclusion Service run by the GCHC is one of the most valued services offered by the charity and one which we’re proud to support.

This service provides a vital lifeline to hundreds of families every year who find themselves in need of financial assistance whilst their little one or youngster is receiving care. From something as simple as covering travel costs to hospital appointments to more complex issues, the service offers invaluable aid to people during the hardest and darkest days of their lives.

At Carrington Dean we know just how much an unexpected life event can impact a family’s financial future and are pleased to donate all funds raised to this incredibly important service.

“We meet thousands of families in vulnerable positions and understand how circumstances such as injuries and long-term illnesses can put pressure on people financially.

We want to extend our support by helping them receive the best care they can and are delighted to support the Financial Inclusion scheme at the Glasgow Children’s Hospital Charity this year.”

PAUL MASON, CHIEF EXECUTIVE OFFICER CARRINGTON DEAN

“Thanks to wonderful supporters like Carrington Dean, we are able to ensure that 173,000 babies, children and young people are treated each year at Scotland’s biggest children’s hospital receive the best possible care.

We are delighted to have been chosen as Carrington Dean’s charity partner for 2019.”

KIRSTEN SINCLAIR, CHIEF OPERATING OFFICER GLASGOW CHILDREN'S HOSPITAL CHARITY

Our commitment

To give our clients a clear roadmap out of debt

The road out of debt can be confusing, so our team is committed to making the process as straightforward as possible.

Our friendly, non-judgemental advisors have a wealth of experience with personal debt and will help guide you through the process, ensure you know what your options are, and empower you with the information you need to find the best possible solution.

We understand that everyone is different, so we tailor our advice to your personal circumstances. Throughout your journey, we will be here to answer any questions you might have and support you through what can be a challenging time.

We've helped so many others just like you.