HELP & ADVICE

Coronavirus

HELP & ADVICE

Coronavirus

We're here for you

As COVID-19 (coronavirus) increasingly impacts the UK, you may have concerns about how the virus could affect your finances. Here we will bring the latest news and advice to offer peace of mind.

 

31/03/2020

COVID-19: Information for drivers in Scotland

Much has changed for drivers in Scotland in the few short weeks since the coronavirus outbreak was announced. From MOT tests and servicing to keeping on top of your car finance payments, we cover the ...

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30/03/2020

COVID-19: National guidance and useful links

As Scotland enters its second week in lockdown and latest figures showing 1563 positive coronavirus cases across the country, the virus is having a deep and lasting impact in communities far and wide. There’s no ...

Read article

31/03/2020

COVID-19: Information for drivers in Scotland

Much has changed for drivers in Scotland in the few short weeks since the coronavirus outbreak was announced. From MOT tests and servicing to keeping on top of your car finance payments, we cover the ...

Read article

30/03/2020

COVID-19: National guidance and useful links

As Scotland enters its second week in lockdown and latest figures showing 1563 positive coronavirus cases across the country, the virus is having a deep and lasting impact in communities far and wide. There’s no ...

Read article

23/03/2020

COVID-19: Advice for Credit Card Holders

With coronavirus (COVID-19) spreading all over the country, it’s not just our health that’s affected; it’s our finances too. This goes for not those currently ill, but even those who have avoided the virus so ...

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Your questions answered

We are taking the matter of COVID-19 very seriously and continuing to monitor the situation closely. It is business as usual with regards to all of our services and policies, however, please be assured we are continually following the latest government advice.

As with all payment break requests, we require documentation to support your claim. You will be asked to send up-to-date information, documents and evidence which highlight your need for a break in payments. Requests are managed on a case by case basis.

If you need to self-isolate, we recommend you follow the advice of the government and your employer to ensure your safety. We would ask that clients inform us as soon as possible if self-isolation will have an impact on your ability to make your regular payment.

If you work in a job where you do not receive full sick pay you could rely on statutory sick pay (SSP).

Chancellor Rishi Sunak advised that SSP would be paid to anyone told to isolate, even if they don’t display any symptoms. You can also claim from the first day away from work, instead of waiting until the fourth as has typically been the case.

We will implement our change in circumstances policy for any clients in this situation. As per our policy we will look for documentation regarding the change in writing and conduct an income and expenditure to review your situation and make an informed decision to help support you as much as possible.

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