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How do I get a refund?

Depending on which service you are using, you may or may not be entitled to a refund. For example, if you have accidentally paid more than was required by the terms and conditions of your chosen debt solution or invoice amount, you may be entitled to a refund of the outstanding amount.

In such a case, you have 7 days in which to raise a query or claim for a refund of payment. Should it be decided that you are indeed due a refund, the funds will be returned to you within 14 days.

If you wish to discuss why you think you are entitled to a refund then please contact Carrington Dean’s finance department on 0141 221 2323 or alternatively email our Divisional Head:derekmcphail@carringtondean.com

If you still are unsatisfied, please consult our Complaints Procedure Guide to find out more.

I paid too much by mistake, how do I get a refund?

If you have accidentally paid more than was required by the terms and conditions of your chosen debt solution or invoice amount, you may be entitled to a refund of the outstanding amount.

In such a case, you have 7 days in which to raise a query or claim for a refund of payment. Should it be decided that you are indeed due a refund, the funds will be returned to you within 14 days.

If you still are unsatisfied, please consult our Complaints Procedure Guide to find out more.

Carrington Dean

Fyfe Chambers,
105 West George Street,
Glasgow, G2 1PB

0141 221 2323

Opening Hours

Mon:	8:30am - 8:00pm
Tues:	8:30am - 8:00pm
Wed:	8:30am - 8:00pm
Thu:	9:00am - 8:00pm
Fri:	9:00am - 1:00pm
Sat:	Closed
Sun:	Closed