Ebenegate communications

Ebenegate to take over Carrington Dean arrangement communications

Your arrangement will now be managed by our managed services branch Ebenegate. 

You may have already spoken to a member of the Ebenegate team in the past, however, to help you understand what’s changing we’ve shared a list of commonly asked questions below.

It’s understandable if you feel a little nervous about this slight change but rest assured you can still expect high quality customer service for the duration of your arrangement. 

Who is Ebenegate? 

Ebenegate is a global managed service company that will help manage Trust Deeds or Debt Arrangement Schemes (DAS) on behalf of Carrington Dean.

The team will take over the management of your arrangement and will be by your side every step of the way during the length of your arrangement.

What does this mean for my arrangement?

Your arrangement will continue as you expect it to.
 
The only thing that will change is that communications will come from Ebenegate going forward.
 
You can still expect the same level of service.
 
 

Does this mean Ebenegate provides my arrangement?

No. Carrington Dean will remain as your Trust Deed or DAS provider. Ebenegate will only manage all communications about your arrangement going forward, not take it over.
 
It’s important to be aware that Carrington Dean will remain as your solution provider. 
 
 

Will my payments change?

There will be no change to your payments. The same amount will be taken on the same date as originally agreed. These payments will show on your bank statements as Carrington Dean. 
 
 

Can I still use the Carrington Dean app?

Yes, you can continue to use the Carrington Dean app to stay on top of your arrangement. 

You can use the app to update your contact details, payment contributions, payment dates and more.

 

What if I need to speak to someone? 

If you have any questions about your arrangement, your app is the best place to look for support in the first instance. 

You can also reach out to the Ebenegate team using WhatsApp. Click here to connect to an agent.

 
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Important information

All advice is provided by UK Debt Expert Limited. Advisors will discuss all possible debt solutions available depending on where you live in the UK. Advice is tailored to individual circumstances and can only be offered following an initial fact-finding process. Third party fees may apply. Free and impartial information also available at moneyhelper.org.uk. If you choose to enter a solution that offers the opportunity to write off a percentage of unsecured debts included, the percentage may vary. The example provided has been achieved by 10% of Trust Deed customers in the last 12 months.

About

Carrington Dean is a debt help company based in Scotland and is part of the UK Debt Expert group

Company details

Carrington Dean Group Limited is authorised and registered by the Financial Conduct Authority (FCA), registration number 674395. Registered in Scotland with company number SC225672 at Regent House, 5th Floor, 76 Renfield Street, Glasgow, G2 1NQ. Information Commissioner’s Office number ZA351745.

Samantha Warburton is authorised in the UK to act as Insolvency Practitioners by the Insolvency Practitioners Association IP Number: 12430

Solution providers

Debt Arrangement Scheme (DAS):
Carrington Dean Group Limited
Company number: SC225672
Registered address: Regent House, 5th Floor, 76 Renfield Street, Glasgow, G2 1NQ
FCA number: 674395
ICO number: ZA351745

 

Trust Deed & Individual Voluntary Arrangement (IVA):
UK Debt Expert Limited
Company number: SC382881
Registered address: 4 West Regent Street, Glasgow, G2 1RW
FCA number: 688071
ICO number: ZB590053

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