Dealing with debt collectors can be a daunting and stressful experience, and when it comes to Restons Solicitors, which is one of the UK’s largest debt collection companies, it can feel especially overwhelming.
If you find yourself in debt and facing the prospect of dealing with Restons Solicitors, it’s important that you’re aware of your rights and understand the various options available to you – especially if you’ve never dealt with a debt collection company before.
This article will provide key guidance on how to manage the debt collection process, from how to negotiate with debt collection companies to where to get more information on improving your finances.
Who are Restons Solicitors Limited?
Restons Solicitors Limited is a UK-based law firm specialising in debt recovery and collection services. They have been operating in the debt collection industry for over 25 years and are one of the largest debt collection agencies in the country.
The company, which is typically employed by bands and mortgage brokers, is made up of a team of over 200 employees, including solicitors and legal professionals, who act as debt collectors to collect up to £50 million in unpaid debt every month.
Restons Solicitors has also received recognition for their data analytics solutions. They were awarded the “Best Use of Data Analytics” award at a Data Analytics Solution Awards, for their innovative use of data to improve their debt collection processes.
Do you have debt with Restons Solicitors Limited?
How much debt do you have?
Where are Restons Solicitors based in the UK?
Restons Solicitors is based in Warrington, a town in Cheshire, North West England. Their full address is:
Mandarin Court,
Centre Park,
Warrington,
WA1 1GG.
This is where their head office is located, and it is from here that they provide their debt recovery and collection services.
How do I contact Restons Solicitors?
Restons Solicitors can be contacted in a number of ways, which we’ve outlined below:
Post: Restons Solicitors Limited, Trinity Chambers, 800 Mandarin Court, Centre Park, Warrington, WA1 1GG
Phone: 01925 654 555
Email: [email protected]
Website: https://www.restons.co.uk/
It’s important to note that if you are contacting Restons Solicitors about a specific debt, you should have any relevant information to hand, such as the reference number on any letters or communications you have already received.
Are Restons a regulated debt collector?
Solicitors Regulation Authority
Yes, Restons Solicitors Limited is regulated by the Solicitors Regulation Authority (SRA), which is the regulatory body for solicitors and law firms in England and Wales.
The SRA sets standards and regulates solicitors and law firms to ensure that they provide high-quality legal services and seek to ensure that Restons solicitors act with integrity in all debt collection practices.
Financial Conduct Authority
The Financial Conduct Authority (FCA) is the regulatory body for financial institutions in the UK.
Due to regulatory changes introduced in 2015, Restons Solicitors now falls under the ‘Exempt Professional Firm’ category in the FCA guidelines.
Credit Services Agency
The Credit Services Association (CSA) is a trade association that represents the UK debt collection and debt purchase industry.
Restons Solicitors is a member of the CSA, which means that they have agreed to adhere to the association’s code of conduct and best practice guidelines.
Why would Restons contact me over my debt?
Restons Solicitors may contact you about a debt that you owe if the debt has been passed on to them by a creditor.
Creditors, such as banks, credit card companies, or loan providers, may use debt collection agencies like Restons Solicitors to recover outstanding debts that they are unable to collect themselves.
If your debt has been passed on to Restons Solicitors, they may contact you by debt letter or phone to request payment. This communication will typically include details about the amount owed, the original creditor, and the steps that Restons Solicitors may take if the debt is not paid.
What should I do if Restons have contacted me asking about unpaid debt?
If you have been contacted by Restons Solicitors about an unpaid debt, it’s important not to ignore the communication. Ignoring the situation can lead to further legal action and additional fees being added to the amount owed.
Here are some steps you can take to deal with the situation:
Get in touch with them: Contact Restons Solicitors to discuss the debt and ask for more information about the amount owed, the original creditor, and any interest or fees that may have been added to the debt. Restons Solicitors may be willing to work out a payment plan or negotiate a settlement with you.
Ask for proof of the debt: It’s important to verify the amount of the debt before making any payments. Ask Restons Solicitors to provide proof of how much debt you owe, including a breakdown of any interest or fees that have been added.
Consider seeking debt advice: If you are struggling to pay the debt, you may want to seek advice from a debt advice service, such as StepChange or Citizens Advice. These services can provide you with information on your rights and options for managing your debts.
What are my options if I owe money to Restons Solicitors?
It’s important to take action if you owe money to Restons Solicitors, as ignoring the debt can lead to further legal action and additional fees being added to the amount owed.
If you owe money to Restons Solicitors, here are the options available to you:
Repay the debt in full
If you can, you should always repay the debt to Restons in full. This will stop any further action from Restons and prevent additional interest or fees from being added to the debt.
There are various ways to do this. The easiest is online via the Restons website but you can also set up a direct debit, pay by phone, or send a cheque to the Restons head office.
Come up with a gradual payment plan
If you are unable to pay the debt in full, you may be able to arrange a payment plan with Restons.
This involves paying off the debt in instalments over a set period. It’s important to ensure that the payment plan is affordable for you and that you stick to the agreed payment schedule.
Risk bailiffs or court action
If you do not make arrangements to pay the debt, Restons Solicitors may take legal action against you in order to collect the money owed.
This can include sending bailiffs to your property to seize goods or taking you to court to obtain a County Court Judgment (CCJ) or a charging order.
What should I do if I can’t afford to repay my debts?
If you are unable to repay your debts to Restons Solicitors, there are several formal debt solutions available to you. These include:
Individual Voluntary Arrangement (IVA)
An IVA is a legally binding agreement between you and your creditors to repay your unsecured debts over a set period. Secured debts (debts regulated by the Consumer Credit Act) usually can’t be included.
You make a monthly payment to an insolvency practitioner who distributes the funds to your creditors. Your monthly contribution is based on your income level, so you’re likely to make lower monthly payments with an IVA than an informal repayment plan.
Like most debt solutions, an IVA will be listed on your credit file and affect your credit score.
Debt Relief Order (DRO)
A DRO is a formal solution that writes off your unsecured debts if you have little or no assets and a low income.
A DRO is only available to people who have less than £75 in disposable income each month and debts below £50,000 but can be a useful option if you fit this criteria and are struggling to repay what you owe.
Debt Management Plan (DMP)
A DMP is an informal agreement between you and your creditors to repay your debts over a longer period.
Under a DMP, you make affordable monthly payments to a debt management company. They will then distribute the funds to your creditors for as long as it takes for your debt to be repaid in full.
It’s important to seek debt advice to help determine which solution is best for you. Debt advice services, such as StepChange or Citizens Advice, can provide free and confidential advice, or you can contact a debt management company like.
How do I complain about Restons Solicitors?
If you believe you have been treated unfairly by someone claiming to be from Restons Solicitors or have received a claim form from Restons Solicitors when you don’t believe you owe the money, you have the right to complain.
This can be done by contacting them directly, raising a subject access request, or by getting in touch with the legal ombudsman.
In your complaint, you must clearly outline the reason for your complaint and attach any evidence to back up your claim. The more information you have, the quicker your complaint can be resolved.
Where can I get more information on improving my finances?
Dealing with debt collectors can be overwhelming, especially if they are sending threatening letters and phone calls and you’re unsure of your legal rights. The good news is, we can provide advice and guidance that can help.
Carrington Dean is a debt management company that specializes in providing debt advice and support to people who are struggling with debt. We offer a range of debt solutions, and our advisors can help you work out a plan to manage your debts and improve your financial situation.
For straightforward debt advice and solutions that work for you, get in touch with the team at Carrington Dean today.
